Frequently Asked Questions

  • When you arrive, you’ll complete our intake forms if you haven’t already done so. We’ll then give you a brief tour of our office and you will have a short intake conversation with your therapist.

    During this conversation, your therapist will review the information on your intake forms, ask questions about your concerns and goals, explain what to expect during your massage, and work with you to create a personalized treatment plan. Your therapist may also ask you to perform certain movements or tests to help identify muscles that may be contributing to your discomfort or to establish a baseline for things such as your range of motion.

    You are always in control of your care. You may decline to answer any question or participate in any movement, exam, or test.

    Once your consultation is complete, your therapist will explain how to prepare for your massage and then step out of the room to give you privacy while you disrobe. You’ll be instructed on how to position yourself on the massage table (on your back, stomach, or side) and cover yourself with the provided sheets. Your therapist will knock and check that you’re ready before returning to the room.

    Once you’re comfortable, your therapist will begin the massage. Throughout your session, please feel free to communicate with your therapist about pressure, positioning, temperature, music, or anything else that would make you more comfortable. If something doesn’t feel right, please let us know. We’re happy to make adjustments at any time.

    When your session is finished, your therapist will let you know and step out of the room so you can get up and get dressed in privacy. They’ll then check in with you about how you’re feeling, how the session went, and whether there’s anything you’d like to change or focus on during your next visit.

    Finally, we’ll take care of checkout and help you schedule your next appointment.

  • Generally, you can wear whatever you’d like to your appointment. If you’re doing an AIS stretching session, we suggest wearing something you can move easily in. Clothing will typically only need to be removed if we are working on that specific area, but there are techniques we can use over clothes as well. Underwear will never need to be removed, but keep in mind that if any lubrication is being used, it may get on the fabric.

  • We understand that things happen and plans change. If you ever need to cancel or reschedule an appointment and it is more than 24 hours in advance, you may do so through Massagebook or by contacting us via phone at (262)355-4221.

    If it is within 24 hours of your appointment, you may be charged a $25 cancellation fee.

    If you will be late to your appointment, please call us as soon as you can. If we have not heard from you and more than 10 minutes have passed since your scheduled massage time, it will be considered a no call no show and the full massage price will be charged.

    Your appointment begins at the scheduled hour, any amount of time you are late will be taken out of your scheduled time. Your massage will always end at the scheduled time.

  • While we are always appreciative of any gratuity, it is never expected. The best way you can support us is to recommend us to your friends and family and participate in our referral program!

  • If at any point you want us to change something— the scent, the music, the type of technique being used, the pressure— let us know! We are always willing to adapt and want you to have the best experience possible.

  • Of course! Please just let us know ahead of time so we can prepare accordingly, but you are free to bring any items that would make your experience more relaxing or enjoyable.

  • Our massage therapists have separate scheduling pages and offerings. If you can’t find a time that works for you or a service type, try looking at our other therapist’s page.

    Book with Ennis here: https://www.massagebook.com/biz/ennis

    Book with Karen here: https://www.massagebook.com/biz/my-massage-llc

Still have questions?

Reach out through the provided form with any further concerns or if you’d like to schedule an appointment. You can give us a call or text instead if you’d like at (262)355-4221